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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Heather Marshall

Heather Marshall

June 25, 2026

5  out of  5
rating by Heather Marshall
"I’ve had an amazing experience with State Farm, and I especially want to recognize Jessica for all of her help. She is always kind, patient, knowledgeable, and quick to answer any questions I have.

Insurance can be stressful and confusing at times, but Jessica makes everything so much easier. She takes the time to explain things clearly, genuinely cares about her clients, and always goes above and beyond to provide excellent service.

It’s rare to find someone who is both professional and so personable. I truly appreciate her dedication and the peace of mind that comes with knowing I’m in good hands. If you’re looking for an insurance team that truly cares about their clients, I highly recommend State Farm and Jessica! 💛"
We responded:
"I appreciate your review Heather. I am happy Jessica is able to help you with your needs, she is truly a blessing to our office. Here at Rich Costello Insurance we strive to be professional and knowledgable with all your insurance needs. Rich"
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cheryl tellerino

June 16, 2026

5  out of  5
rating by cheryl tellerino
"Rich Costello and his team at State Farm Insurance⁠ provide outstanding service. Rich is knowledgeable, professional, and always takes the time to answer questions and explain coverage options clearly."
We responded:
"Thanks for taking the time to provide a review for our office, we appreciate your business. We will continue to strive for excellence in all that we do.
Rich"
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Victoria Medina

June 16, 2026

5  out of  5
rating by Victoria Medina
"I want to thank Rich Costello for helping me switch my auto insurance to State Farm. He found me better coverage and was also able to get me set up with life insurance, all for less than I was paying before. Honestly, my only regret is not making the switch sooner. Thanks Rich, for making the process so easy and for all your help!"
We responded:
"Victoria, thanks so much for taking the time to provide a review we really appreciate that. It was such a pleasure to be able to help provide better coverage and to protect your loved ones with a life insurance policy.
Rich"
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Amy Barnett

June 13, 2026

5  out of  5
rating by Amy Barnett
"Rich Costello is knowledgeable, responsive, and dedicated to his clients. He has proactively helped me refine my approach to insurance across all relevant and available categories. I recommend his services without hesitation."
We responded:
"Thank you so much for the 5-stars, Amy! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Rich Costello’s Team anytime."
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Spencer Johnson

June 12, 2026

5  out of  5
rating by Spencer Johnson
"Rich called me promptly with the information I had requested."
We responded:
"Thank you for the review, Spencer! We are always here to help with your insurance needs here in Westlake Village . "
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Edward Carr

June 11, 2026

5  out of  5
rating by Edward Carr
"In a world where there is an endless phone purgatory of AI “help” or “automated assistants”, it is so fantastic to reach out and actually speak to the person you NEED in order to clarify information.
Even better, Jessica is efficient, knew what I was asking about, and is amazingly friendly.
Over the years, whenever I needed to ask a question, inquire about our coverage, or especially when there was a claim, Rich and Jessica took care of business efficiently, professionally, and, most importantly they did so in a kind and friendly manner.
Many thanks for always taking care of us.
Ed Carr"
We responded:
"Thank you for the amazing review, Edward! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Kathy Quintanill

June 5, 2026

5  out of  5
rating by Kathy Quintanill
"I have been using this office for my insurance for several years. I always get treated with respect and lots of kindness. Jessica is so great at her job. She have outstanding customer service. I found this on a website looking for a new insurance company and I was referred here. I have had nothing but great customer service. I unfortunately was in an accident with someone with had no insurance. Jessica helped me with my claim . Would most certainly recommend this insurance company"
We responded:
"Thanks so much for your review Kathy. I am happy to hear Jessica has been doing an outstanding job and taking care of you. She is a blessing to our team and very knowledgeable about our claim processes.
Rich Costello
Agent"
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Payaum Shoushani

May 7, 2026

5  out of  5
rating by Payaum Shoushani
"Jessica and Rich are both a pleasure to deal with. Would highly recommend."
We responded:
"Thank you so much for the 5-stars, Payaum! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Rich Costello’s Team anytime."
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Jeff Thompson

March 11, 2026

5  out of  5
rating by Jeff Thompson
"I have been with State Farm for years. Rich and his staff are great, especially now when there is so much turmoil in the insurance industry."
We responded:
"We are grateful for your 5-star review, Jeff! Thanks for taking a moment to share your positive rating of State Farm Agent Rich Costello’s Team here in Westlake Village . "
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Victoria Payne

February 26, 2026

5  out of  5
rating by Victoria Payne
"I’ve been with this team since I can remember and they take the best care of me!! Thank you Jessica!"
We responded:
"Thanks for taking the time to provide a review, we really appreciate it. Having the loyalty of longtime customers is what makes this job so enjoyable!
Rich"
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Giselle Spratley

February 17, 2026

5  out of  5
rating by Giselle Spratley
"I can’t say enough good things about this State Farm office! Jessica is the best! They made getting my car insurance so easy and stress-free. Super responsive, helpful, and genuinely care about their clients. It’s rare to find that kind of service these days. Highly recommend!"
We responded:
"Wow! Thank you for such an incredible review! We're so glad Jessica was able to make your car insurance experience smooth and stress-free. Providing responsive, caring service is what we're all about, so hearing this truly makes our day. We appreciate your trust in our office and look forward to being here for you for years to come!

Rich Costello - State Farm Insurance Agent"
Profile photo of Rahul Rajan Kaushik

Rahul Rajan Kaushik

December 9, 2021

5  out of  5
rating by Rahul Rajan Kaushik
"We have had a very favorable experience with Rich Costello and the State Farm team. We’ve been their customers for the past 8 years. Back when we purchased our house, State Farm had the most competitive quotes. On top of that, Rich did an thorough assessment of our home, personal and auto needs and came up with a convenient plan. They have a strong network of auto body providers which worked well for us, along with great care shown every step of the way. Their customer service is excellent - very responsive and highly professional. Would strongly recommend State Farm and Rich’s team to those looking!"
We responded:
"Thanks so much Rahul for taking the time to write a review, its a pleasure to serve you and your family."